Customers advised of potential postal disruption
Canada Post and the Canadian Union of Postal Workers (CUPW) are currently negotiating a new collective bargaining agreement. A strike or lockout could begin as early as November 3, 2024, potentially disrupting postal services across the country.
In the event of a service disruption, both the delivery of Tillsonburg Hydro Inc. bills and payments sent by mail will be impacted. As a customer of Tillsonburg Hydro Inc., you are responsible to stay informed of your account balance and ensure timely payment, even if there are postal delays.
Avoid Disruptions with eBilling:
To ensure you receive your bills promptly, we encourage you to sign up for e-billing. You can enroll in our Customer Care Portal directly through our website www.TillsonburgHydro.ca. You will need to have your most recent bill handy to complete the registration process.
How to Sign Up for eBilling:
1. Register for MyAccount.
2. When completing the registration form, select “Yes, I want Paperless” in the Paperless Billing
section.
If you are already registered for MyAccount...
1. Log in to MyAccount.
2. On the dashboard, select Profile.
3. In the Paperless Billing section, select “Yes, I want Paperless.”
4. Enter your current password.
5. Click Update My Profile.
Alternatively you can call the office at (519) 688-3009 and request your balance. You will need to
provide your account number and contact information.
Payment Options:
- Pre-authorized payment
- Pay online or by phone through your financial institution
- Pay in person at your financial institution
- Pay in person at the Tillsonburg Customer Service Centre (10 Lisgar Ave.) during regular business hours (8:00 a.m. to 5:00 p.m.). An after hours drop-off box is also located at the front door of 10 Lisgar Ave.
For more details about billing and payment options, visit www.TillsonburgHydro.ca.