Rates

If you’re a residential or small business customer, you can choose to be charged Time-of-Use rates or Tiered rates. The Ontario Energy Board sets both once a year on November 1 under the Regulated Price Plan (RPP). Not sure which option to choose? This Ontario Energy Board video can help you understand the differences.

Understanding Time-of-Use Rates

With Time-of-Use (TOU) rates, the price you pay depends on when you use electricity. There are three TOU price periods:

• Off-peak, when demand for electricity is lowest. Ontario households use most of their electricity – nearly two thirds of it – during off-peak hours.
• Mid-peak, when demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.
• On-peak, when demand for electricity is generally higher. These are the busier times of day – generally when people are cooking, starting up their computers and running heaters or air conditioners.

Understanding Tiered Rates

With a Tiered Rate pricing plan, you can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies. The threshold changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.

Tiered rates give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month.

How to change price plans

Choosing a price plan is a personal decision. For instance, customers who work different shifts may like Time-of-Use pricing because they're able to use more of their electricity at times when lower off-peak prices apply. A customer who recharges an electric car might also benefit from the lower off-peak prices that apply at night.

Tiered prices may be right for you if you want the flexibility to do your household chores at any time of the day, or your total usage rarely exceeds 600 kWh in a month in summer, or 1,000 kWh in a month in winter. You'll find a helpful bill calculator on the OEB website.

Whatever you choose, one thing remains certain: the less electricity you use, the less you pay.

What you need to know

• You’ll need to fill out an election form to notify us that you want to switch. 
• We accept election forms by email or mail. Email the completed form to utilitybilling@tillsonburg.ca or mail to Tillsonburg Hydro Inc, 10 Lisgar Ave, Tillsonburg ON N4G5A5
• You should have a recent electricity bill on hand when filling out the form, as you will need your utility account number. 
• Within 10 business days of receiving your election form, we will tell you if your election form is accepted
• A switch between price plans can only take effect at the start of a billing period. 
• Between the time that you submit your election form and the time that your choice takes effect, you will continue to pay pricing under your old price plan. 

About rates

The rates shown above appear on the electricity line of your bill and are only for the electricity you use. They do not include other charges like delivery. If you have a contract with an electricity retailer, you pay the price agreed upon in the contract, not the price set by the OEB.

Effective November 1, 2022, the Ontario government's Ontario Electricity Rebate will be changed to 11.7%.

• Time-of-Use and Tier-Pricing Bill Insert