Getting started with the Customer Care Portal
To access the Customer Care Portal for the first time you will need to create a new password.
- Click on the Forgot Password link and follow the on-screen instructions to gain access.
- Use the email address used in your ECare profile. Once you have completed the password reset process, your User Name will be your email address.
Why use the Customer Care Portal?
The Customer Care Portal gives you access to your account details and great tools including:
- View Smart Meter consumption data
- View and Pay your bills online
- Review your transaction and payment history
- Analyze and download electricity usage
- Add multiple accounts to your web profile
Before you get started, please have your most recent bill handy to complete the registration form.