End of Winter Disconnection Ban and Billing Assistance Programs

The annual winter disconnection ban for residential hydro customers ends on April 30, 2025. Customers who have fallen behind on bill payments may have already received a Reminder or Disconnection notice to take effect on or after May 1.

Support programs are available for customers who need assistance with their bill payments. Also, be aware that there are a growing number of scams aimed at energy consumers during the end of the disconnection ban. If you are unsure about anyone contacting you, please call our office at 519-688-3009.

Billing Assistance Programs

Now even more Ontarians qualify for assistance with their energy bills. 

• Customers who are behind on their electricity and face having their service disconnected may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are eligibility criteria to qualify and the Salvation Army (Tillsonburg) will help you apply by calling 519- 842-3231.
  
  
• If you are the customer of an electricity utility and your household size and income meet certain eligibility criteria, you may qualify for an ongoing monthly credit directly to your electricity bill through the Ontario Electricity Support Program (OESP). The OESP is also available to customers of unit sub-meter providers (USMPs). Customers can visit oesp.ca to see if they qualify.