Conditions of Service

As part of our commitment to provide you with safe and reliable electricity service, we've clearly outlined the best way for us to do business together.

About Conditions of Service

Tillsonburg Hydro will normally provide one electrical service to each customer's location at their normal service voltage.

For new or upgraded electrical services, the customer or their representatives shall make application and shall consult with Tillsonburg Hydro concerning the availability of supply, the voltage of supply, service location, metering and other details described in the Conditions of Service.

The requirements are separate from and in addition to those of the Electrical Safety Association. Customers may be required to pay capital contributions for the addition of new electrical services in accordance with the policies and procedures outlined in Tillsonburg Hydro Inc.'s Official Conditions of Service.

• Appendix 1 - Electric Vehicle Charging Connection Procedures
• Policy 2.01 - Security Deposits
• Distributed Energy Resource Connection Process (ALL)
  
  

Conditions of Service Updated

The Conditions of Service has been updated to include APPENDIX I – Electric Vehicle Charging Connection Procedures as required by the OEB section 6.1.6.1 of the DSC.

 Non-Residential Electric Vehicle Charging Connection

This section outlines the Electric Vehicle Charging Connection Process and Procedures for non-residential customers.

Preliminary Consultation (Step 1)

Customers may choose to request a preliminary consultation by completing an EV Preliminary Consultation Information Request (EVPCIR) form and submitting it to Tillsonburg Hydro Inc (THI).

A preliminary consultation is an optional step for customers, who may instead choose to proceed directly to a connection request. The purpose of the preliminary consultation is to provide high-level connection feasibility information to a customer who has uncertainties regarding site selection for the EVSE, or those who are unsure about committing to EVSE installations. If a customer has already decided on a specific location for the EVSE, the preliminary consultation may provide limited benefits and requesting a preliminary consultation may extend the overall connection process.

To initiate a preliminary consultation, please fill out the EV Preliminary Consultation Information Request (EVPCIR) form and email the completed form to hydrops@tillsonburg.ca

Connection Request (Step 2)

If a customer wishes to connect an EVSE to THI’s distribution system, they must complete and submit an Electrical Planning Requirements Form, along with requested information. Once received, THI’s engineering team will review and respond within 15 calendar days confirming if the Connection Request submission is sufficient or if additional information is required.

Once the Connection Request submission is complete THI will provide an Offer to Connect letter to the customer within 45 calendar days of receipt of the completed Connection Request submission.